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Terms and conditions

Domains and Conditions of application

These sale terms are applying to any order placed on the website www.choozo.ae
CHOOZO™ reserves the possibility to change at any moment these Terms & Conditions. In this case, the conditions in effect will be applied to each order. Any client who will have placed an order on www.choozo.ae is thus considered as accepting without reserve the Terms & Conditions.

Contract
Conditions to place an order
You declare that you are over the age of 18, and having the legal capacity or holding a parental authorization allowing you to place an order on the website.

Any order that is placed on www.choozo.ae must correspond to the usual needs of the household. In this framework, and in agreement with certain of our suppliers, the number of certain references per parcel can be limited.

Steps for the conclusion of the contract:

After placing your order, you will receive an e-mail from our services, confirming the items of your order.
We inform you by e-mail that your order has been dispatched. This e-mail accounts for our acceptance of your order and thus forms the sale contract between You and Us.

These steps of the conclusion of the contract are applicable irrespective of the proceedings for buying on www.choozo.ae.

Presentation of the products in www.choozo.ae shall not be held liable for possible mistakes concerning the product's descriptions, formulations or directions for use. The pictures and graphic design do not have any contractual value and cannot be a cause for the cancellation of an order.

Availability of the products
Our products are proposed in the limit of the available stocks.

If one or several of the products that you have ordered are out of stock, www.choozo.ae is committing to:
Inform you by e-mail or by phone as soon as possible
Propose you other items which would be likely to interest you
Pay you back, if necessary.

Product's price
The prices of our products are in AED and Inclusive of VAT as applicable excluding the costs of processing and shipping. You can change the currency but this is only indicative. The payment of your order will be made in AED.

Prices may be changed at any time without notice. However, the products will still be charged at the rate prevailing at the time of the order.

Order
You can place your order only by internet, on the website www.choozo.ae
CHOOZO™ and our secure payment provider record data, which will constitute the proof of the type, of the contents and the date of the order.

In case of unavailability of the ordered product, we will inform the client as soon as possible. It will be then possible for this client either to change the contents of the order, or to cancel it.

CHOOZO™ reserves the possibility to refuse to honor any order, from any client who would not have paid the whole or a part of a previous order, or with whom a payment litigation would remain.

Vouchers and Promotions
You will always find an expiry date of a month if the voucher or promotion does not specify a different date.

CHOOZO™ reserves the right to cancel a promotion to any person having made an incorrect use of the latter, or that under distinct identities obtain many units of the promotion.

Customers will only be able to use one discount voucher per purchase. Vouchers may or may not be accumulative to other promotions like offers, reduced prices or other promotional campaigns. 

Once the order abandoned, it is not possible to add, cancel or modify vouchers.

Points are accumulated with purchases where discount vouchers or points themselves have not been used. They accumulate themselves on the account of the Customer with a balance that can be redeemed when a new order is made. The points can be redeemed before realizing the payment of the order. Points expire three months after the last activity, the last activity being considered as the addition of more points to the accumulated ones or the consumption of a part of them.
 

Payment
Make the payment of your order online:
Visa, Mastercard, American Express (available soon)
By Paypal connexion to Paypal website, via choozo.ae (available soon)

Make the payment of your order offline:
Cash on Delivery
Card on Delivery (available soon)

Anti-Fraud Control
In the framework of the control of the orders, our customer service can also control your order before its finalization. Indeed, these controls can be necessary to protect choozo.ae from improper practices made by cheaters. At the moment of the control process, the customer service can be led to demand you all the necessary documents to placing an order: proof of domicile, address, and telephone number, identity card or something else.

Please keep in mind that you have the right to rectify, complete, clarify, update and delete all the personal data which concern you, by writing to this e-mail address: support@choozo.com.

Dispatching and delivery
CHOOZO.ae commits itself into dispatching the orders under 24/48 business hours when announced. In case of impossibility (out of stock, …), we will advise the client as soon as possible.

In the case of an order containing items with a different delivery time, the order's delivery time will correspond to the longer one among the items of the order. In this case, CHOOZO.ae reserves the right to divide the shipments.
The products ordered on CHOOZO.ae are delivered in all the UAE region.

The delivery is made at the address given at the moment of the order placement. The consumer is responsible for checking the state of the package on delivery, and to indicate the possible damages to the carrier by writing it ion the delivery order, but also to CHOOZO.ae, within a 3 business days deadline.

CHOOZO.ae shall not be held liable for a delivery delay, because we sometimes depend on third-party delivery companies. 

Any wrong, missing, and yet necessary mention in the client's delivery address and identity release CHOOZO.ae from the responsibility of the delivery. 

In case of a return of the parcel to us, because of an incomplete address (ex: residence, block number, society name, etc...), the costs related to the re-dispatching of the parcel are at the client's charge.

Period of withdrawal and return
Returns will only be accepted within 7 days of delivery except for temperature-sensitive products. 

When products are returned, they need to be in the original packaging with the original labels, invoices, and price tags. The products also need to be in perfect condition.

You can always contact us through our support channels to assist you.

Ownership Statement
The items delivered will remain ours until the client has fulfilled all the obligations towards us, and in particular, until the whole payment is completed.

Processing of personal and confidential data
Your identity, address, e-mail address, phone number, and so, are not given to any other society without your consent.

Like all the e-shopping websites, choozo.ae use cookies. It is necessary to accept cookies to use choozo.ae. 

These small text files contain data that are necessary for the processing of your orders. They do not contain any personal data.

Responsibility
The texts, comments, work, illustrations and pictures reproduced on CHOOZO™ are reserved for the whole world as copyright and intellectual property.

For this reason and in accordance with the dispositions of the code of the intellectual property, only private use of this website is allowed, subject to changes in the code, which can become more restrictive.

The texts, comments, work, illustrations and pictures of CHOOZO™ partners, present and named on the Website, remain their own property.

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