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FAQ's

Our drivers will ensure the delivery by motorcycle or car.
1. Scroll through our product list and choose the amount of each products you want and add them to your cart.
2. In your cart, you will be able to review your order and proceed to checkout. Then ensure you are logged into your Facebook account or create a Choozo account.
3. Fill in your billing address and if your billing address if different to your delivery address, select "Different delivery address of billing?”
4. Then review the order summary and add any specific remarks or instructions to make the order process easier on the "order remarks” box.
5. Press "Checkout” and you’re all done! You should soon receive a phone call or message from Choozo regarding the time of delivery and other information relating to your order.
You can contact the Choozo customer support team through the Facebook messenger or call us and we will update you on your order status.
You can contact us through the following channels every day from 09:00 am – 6:00 pm UAE time:
Choozo Facebook Messenger
Email: support@choozo.com
Phone: +971 543084865
Returns will only be accepted within 7 days of delivery except for temperature-sensitive products. 
When products are returned, they need to be in the original packaging with the original labels, invoices, and price tags. The products also need to be in perfect condition. 
You can always contact us through our support channels to assist you.
You can always contact us through our support channels to assist you in cases where you haven’t received your order and we will ensure you receive your order.
Choozo only accepts cash on delivery for now. We are working to accepting online payments as soon as possible.
We recommend calling our customer support team and we will help you in placing a new order and canceling the old order.
Let us know, we are here to help and ensure we replace your damaged item.
No, we are an online store.
No, but we are open to your opinion on loyalty programs.
All-day, however, orders placed after 5 P.M will be delivered early the next day.
Please keep an eye on our social media pages as we announce once coupon code is available and if you are lucky your delivery box will have a discount code for your next order!
We take pride in our products. We are the authorized supplier of many brands we carry on our website and all products are 100% original.
You can click on "Forgot" in the password box to reset your password, the new password will be sent to your email.
You can contact our customer support team to assist you in making any changes to your phone number or address.
If you reside in Dubai, your order will be delivered within 4 hours considering you order before 5 P.M. If you order after 5 P.M, the order will be delivered the next morning.
If you reside in the other Emirates, your order should be delivered between 2-3 days.

Choozo will contact you to schedule a suitable delivery time and date to receive your order right after you place your order.
Yes.
No.
No, we only operate in the UAE.
In the rare cases where your product is out of stock, we will notify you and once your product is in stock, we will send it to you right away! Or you can cancel the order if you wish.
If there is no one at the delivery address, we will call you and a new delivery can be rescheduled. Or you can call us or contact us through any of our customer service channels and let us know beforehand.
No, we are solely the providers. 
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